Online Ticketing
Terms & Conditions

This section explain the terms and conditions you are agreeing to when you use The Rift and The Rift Junior’s online ticketing facility. Please read the terms & conditions carefully. By using this online ticketing facility, you agree to abide by the following terms and conditions. If you do not accept any of these terms and conditions, please discontinue your access of this online service immediately.

ONLINE TICKETING TERMS & CONDITIONS (THE RIFT AND THE RIFT JUNIOR):

  1. This online ticketing service is currently only to be used for the purchase of The Rift and The Rift Junior entrance tickets only.
  2. In order to use The Rift and The Rift Junior’s online ticketing services, you must be at least 18 years old or above at the time of your usage/purchase. If you are under 18 years old, you shall only use the aforementioned services under the supervision and with the consent of your parent or legal guardian.
  3. All transactions are in Ringgit Malaysia (RM).
  4. When purchasing tickets for a particular ticket type/event, you may be limited to a specified number of tickets. For example, admission ticket for Adult and Child is limited to 10 tickets for each transaction. If you exceed the ticket limit, you will not be able to proceed accordingly.
  5. Payment being made does not mean that your transaction has been accepted. We will only send a confirmation via email for purchases that have been verified as genuine purchases.
  6. Valid pre-printed e-ticket(s) must be produced upon arrival prior to entering The Rift.
  7. The e-ticket is only valid if it is printed – either in colour or in black and white – on plain A4 paper, in portrait orientation (vertically) without modification to the print size, on a laser or inkjet printer.
  8. The Rift and The Rift Junior will accept any e-ticket that can be viewed on any digital devices. For example, a smartphone, iPad, etc.
  9. The Rift and The Rift Junior shall not be liable for any loss, additional costs or damage suffered as a result of any use of the facility.
  10. Tickets bought online are valid for a single entry upon planned date of visit.
  11. Tickets bought online are only valid for entry to any attraction of your choice described below:
    • Exit Reality
      • Raceroom, EXA, HADO PVP, HADO Monster Battle, Holodek, VR Adventure, Motion Blaster, Terminator X, The Sandbox, Holowall, VR Hurricane, E-Zone
    • All-Park ticket
      • Raceroom, EXA, HADO PVP, HADO Monster Battle, Holodek, VR Adventure, Motion Blaster, Terminator X, The Sandbox, Holowall, VR Hurricane, E-Zone
    • Zero Latency + 4 credit. You will be entitled to entry to Zero Latency and you can spend your 4 credits on any attractions below:
      • Raceroom, EXA, HADO PVP, HADO Monster Battle, Holodek, VR Adventure, Motion Blaster, Terminator X, The Sandbox, Holowall, VR Hurricane, E-Zone
    • Zero Latency
    • Zero Latency: Outbreak Origins
    • Playland Junior + 4 credits. You will be entitled to entry to the Playland and you can spend your 4 credits on any attractions below:
      • Raceroom, EXA, HADO PVP, HADO Monster Battle, Holodek, VR Adventure, Motion Blaster, Terminator X, The Sandbox, Holowall, VR Hurricane, E-Zone
  12. Online tickets will activate 2 hours after purchase. If you plan to visit on the same day upon purchasing, kindly allow up to 2 hours before dropping by.
  13. All online purchases are confirmed bookings. No refund, exchanges, or cancellations will be allowed even if the tickets are not redeemed/collected.
  14. All rates stated herein are subject to change without prior notice.
  15. Payment terms: Pre-payment must be made via credit card or debit before The Rift and The Rift Junior tickets ordered hereunder are issued.
  16. Cancellations and Amendment Policies: The ticket order as set out in this Order Confirmation (as defined below) shall be deemed final. Accordingly, no refund will be provided in the event of cancellation of the ticket order and no amendment to the ticket order will be entertained.
  17. All the following uses are prohibited and may constitute criminal offence(s):
    • The resale of e-tickets to any third party;
    • The email address is incorrect;
    • Refusal from you (should such situations occur, the purchase is considered delivered & no refunds will be made);
    • Any access, use or inability to access or use this online ticketing and/or any other website linked to this online ticketing;
    • Any failure, delays in transmission, interruption, errors, omission or breakdown of any equipment, system, server software or terminal of The Rift or of the payment gateway;
    • Attacked or interfered by any computer virus, corruption, worms or by any person;
    • Improper use or unauthorised use of this online ticketing;
    • The taking and compliance of any of Your requests or instructions via this online ticketing or any affiliates’ website;
    • Any inaccuracies, errors, defects of any content of this online ticketing or other websites linked to this online ticketing;
    • Any operation malfunction or defect of Your computer terminal, systems, or software used in accessing this online ticketing;
    • The destruction or alteration of Your request, data, or information transmitted by You to The Rift and The Rift Junior or its affiliates’ website;
    • Natural disaster, violence, warlike situations and/or reasons beyond The Rift and The Rift Junior’s control;
    • And shall not be responsible or liable for unutilized e-ticket(s) and/or loss of recreational opportunities due to rides maintenance, capacity, inclement weather, special events and/or any circumstances beyond The Rift’s and The Rift Junior’s control.
  18. Adult refers to ages 13 to 59.
  19. Child refers to ages 3 to 12. Infant below 3 years old are welcome into The Rift and The Rift Junior for free.
  20. Additional Rules and Regulations apply in The Rift and The Rift Junior.
  21. No refund will be provided for any unused tickets.
  22. No request to change the validity date of the entrance tickets shall be entertained.
  23. The Rift and The Rift Junior shall not be responsible or liable for any damages (whether direct, indirect, special, or consequential), late or non-delivery of tickets, loss, embarrassment, goodwill expenses, or loss of profit incurred or suffered by You under the circumstances including but not limited to the following:
    • This online ticketing not being available;
    • Uses of e-tickets for any purposes that are unlawful or contrary to these Online Ticketing Terms and Conditions or Terms of Use of Online Ticketing;
    • Use Online Ticketing Services in any manner that could damage, disable, overburden, or impair The Rift and The Rift Junior’s Online Ticketing Services or interfere with any other party’s use and enjoyment of them;
    • Attempt to gain unauthorized access to any account, computer systems, or networks associated with the Online Ticketing Services; or
    • Obtain or attempt to obtain any materials or information through the Online Ticketing Services or by any means not intentionally made available or provided for by The Rift and The Rift Junior.
  24. Admission ticket is only applicable during The Rift and The Rift Junior’s normal operating hours and not admissible to special events.
  25. This entitlement is not upgradeable to any other ticket categories.
  26. Any alteration/mutilation of the tickets/confirmation email will render it null and void.
  27. The Rift and The Rift Junior reserves the right to close the booth for special occasions/events.
  28. The Rift and The Rift Junior reserves the right to amend, delete, and/or add to these terms and conditions without prior notice at its sole and absolute discretion.

ADDITIONAL TERMS AND CONDITIONS FOR THE RIFT JUNIOR:

  1. An adult (aged 18 and above) must be present for the admission of any child regardless of age into The Rift Junior.
  2. Kids below the age of 6 must be accompanied by an adult (parent/guardian aged 18 and above) at all times when inside the play land.
  3. Tickets purchased online are non-refundable, non-transferrable, and not for re-sale.
  4. The Rift Junior reserves the right to change the Terms & Conditions.

DISCLAIMER

The following statement explains The Rift and The Rift Junior’s Privacy Policy (“this Policy”) regarding the personal information collected by The Rift and The Rift Junior about you. Upon registration and from time to time, you will be asked to submit personal information about yourself (eg. name and email address etc.) in order to use the The Rift and The Rift Junior Website. By providing The Rift and The Rift Junior with your details in the fields requested, you enable The Rift and The Rift Junior to provide you with its services located at www.therift.com.my. We will treat such personal information in accordance with this Policy. This privacy policy covers The Rift and The Rift Junior and its website www.therift.com.my and its related channels.

The The Rift and The Rift Junior Service is provided to you subject to the The Rift and The Rift Junior Website Terms of Use & Notices and in accordance with the laws of Malaysia. The Rift and The Rift Junior will act in accordance with current Malaysian legislation on personal information protection in this Policy and as far as practicable, aim to meet current Internet best practice.

The term Authorised Third Parties describes the contractors, agents and third party suppliers with whom The Rift and The Rift Junior or other members of the The Rift and The Rift Junior Group enter into agreements from time to time and persons with whom they may contract in order to provide the The Rift and The Rift Junior Services.

For the purposes herein, all words and expressions shall have the same meaning as in the The Rift and The Rift Junior Website Terms of Use & Notices, except where otherwise expressly stated.

By submitting your information, you consent to the use of your personal information collected by us, in the manner as set out in this Policy.